Effective Date: 12th July 2026
At Eshan Ecodrive Pvt. Ltd., we are committed to delivering your orders efficiently and securely. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.eshanecodrive.com.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
All orders are processed after successful payment confirmation and order verification.
- Standard orders are generally processed within 2–5 business days.
- Bulk, wholesale, customized, or made-to-order products may require additional production time. In such cases, the estimated dispatch schedule will be communicated during order confirmation.
Orders are processed only on business days, excluding Sundays and public holidays.
2. Shipping Methods
We partner with reliable courier and logistics providers to ensure safe and timely delivery.
Domestic Shipping (India)
Orders within India are dispatched through reputable domestic courier services, transport partners, or India Post/Speed Post, depending on the destination, shipment size, and service availability.
International Shipping
International orders, where accepted, are shipped through recognized international courier companies or international postal services, subject to applicable laws, shipping restrictions, and destination availability.
3. Delivery Timeline
Estimated delivery times vary depending on the destination, courier network, weather conditions, and other operational factors.
While we make every effort to dispatch orders promptly, delivery dates are estimates and should not be considered guaranteed delivery commitments.
4. Shipping Charges
Shipping charges are calculated during checkout based on factors such as:
- Delivery location
- Weight and dimensions of the shipment
- Shipping method selected
- Order value (where applicable)
Any applicable shipping charges will be displayed before you complete your purchase.
5. Order Tracking
Once your order has been dispatched, you may receive an email or SMS containing shipment details and, where available, a tracking number that allows you to monitor your package through the courier’s tracking system.
6. Delivery Address
Customers are responsible for providing accurate and complete shipping information while placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Any additional shipping costs arising from incorrect address details may be borne by the customer.
Requests to change the delivery address can only be accommodated before the order has been dispatched.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
- Adverse weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Customs clearance (for international shipments)
- Courier operational delays
Eshan Ecodrive Pvt. Ltd. shall not be held responsible for delays caused by third-party courier or logistics providers after the shipment has been handed over for delivery.
8. Damaged or Missing Shipments
If your package appears damaged upon delivery, please inspect it before accepting the shipment whenever possible.
If you receive a damaged item or if any product is missing from your order, please notify us within 7 days of delivery by providing:
- Your Order Number
- Photographs of the package and product
- A brief description of the issue
We will investigate the matter and work towards an appropriate resolution.
9. International Orders
For international shipments, customers are responsible for complying with the import regulations of their respective countries.
Any customs duties, import taxes, clearance charges, or other government-imposed fees are the responsibility of the customer unless otherwise agreed in writing.
10. Contact Us
If you have any questions regarding shipping, order dispatch, or delivery, please contact us:
Eshan Ecodrive Pvt. Ltd.
Plot No. 6, 6/1095, 6/1061, Khata No. 93
At – Pitapalli
P.O. – Kumarbasta
Khordha – 752050
Odisha – 752050, India
Website: www.eshanecodrive.com
Phone: +91 9668800108
Email: eshanecodrive@gmail.com
