Effective Date: 12th July 2026
At Eshan Ecodrive Pvt. Ltd., customer satisfaction is important to us. We strive to supply high-quality compostable and biodegradable products while ensuring a smooth purchasing experience. This Refund & Return Policy explains the conditions under which returns, replacements, cancellations, and refunds are handled for purchases made through www.eshanecodrive.com.
By placing an order through our website, you acknowledge that you have read and agreed to this policy.
1. Product Availability
All orders are subject to product availability. While we make every effort to keep our inventory updated, certain products may occasionally become unavailable after an order has been placed.
If this happens, we may:
- Ship the available items and refund the unavailable items; or
- Contact you to discuss alternative products or revised delivery timelines.
2. Order Processing
Orders are generally processed within 2–4 business days after successful payment confirmation.
Orders are processed during our regular business days, excluding Sundays and public holidays.
Custom-manufactured or bulk orders may require additional production time. Customers will be informed of the expected dispatch schedule where applicable.
3. Shipping Charges
Shipping charges, if applicable, are calculated during checkout based on factors such as:
- Delivery location
- Weight or volume of the shipment
- Shipping method selected
The final shipping cost will be displayed before you complete your purchase.
4. Returns and Replacements
Due to the nature of our products, returns are accepted only under specific circumstances.
We may approve a replacement or refund if:
- The product delivered is damaged during transit.
- The wrong product was supplied.
- The quantity supplied differs significantly from the confirmed order.
- The product has a verified manufacturing defect.
To request a return or replacement, please notify us within 7 days of receiving the order and provide:
- Order Number
- Photographs or videos clearly showing the issue
- A brief description of the problem
Failure to report the issue within the specified period may result in the request being declined.
5. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products damaged due to improper handling or storage after delivery.
- Products that have been used, altered, or modified.
- Custom-made or specially manufactured products unless they are defective.
- Orders where the issue is unrelated to product quality or supply.
6. Inspection of Claims
Once a return or replacement request is received, our team will review the submitted information and, where necessary, inspect the returned goods.
We may request additional information before approving a claim.
Approved claims are generally processed within 10–15 business days after verification.
7. Refunds
Where a refund is approved, it will be issued using the original payment method whenever possible.
Refund processing time depends on the payment provider or banking institution and may take several business days after approval.
Shipping charges may not be refundable unless the return is due to our error.
8. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot normally be accepted. In such cases, the order will be governed by the return provisions outlined in this policy.
Custom-manufactured or production orders may not be cancelled once manufacturing has commenced.
9. Delivery Issues
If your shipment is delayed beyond the estimated delivery period, please contact us with your order details. We will coordinate with the logistics provider to determine the shipment status and provide an update.
10. Damaged or Lost Shipments
If your package arrives visibly damaged, we recommend noting the damage with the delivery personnel or refusing delivery where possible.
If damage is discovered after delivery, please contact us immediately with photographs of:
- The outer packaging
- The shipping label
- The damaged product
If a shipment is confirmed by the courier as lost during transit, we will work towards an appropriate resolution, which may include a replacement or refund, subject to verification.
11. Bulk and Business Orders
For wholesale, institutional, OEM, or custom-manufactured orders, separate commercial terms may apply regarding returns, replacements, and cancellations. Customers are advised to review the agreed quotation or purchase contract before placing such orders.
12. Contact Us
If you have any questions regarding this Refund & Return Policy or wish to request a return, replacement, or refund, please contact us:
Eshan Ecodrive Pvt. Ltd.
Plot No. 6, 6/1095, 6/1061, Khata No. 93
At – Pitapalli
P.O. – Kumarbasta
Khordha – 752050
Odisha – 752050, India
Website: www.eshanecodrive.com
Phone: +91 9668800108
Email: eshanecodrive@gmail.com
