Effective Date: 12th July 2026

Eshan Ecodrive Pvt. Ltd. (“Eshan Ecodrive”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.eshanecodrive.com, create an account, request a quotation, purchase our products, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Company Information

Eshan Ecodrive Pvt. Ltd.

Plot No. 6, 6/1095, 6/1061, Khata No. 93
At – Pitapalli
P.O. – Kumarbasta
Khordha – 752050
Odisha, India

Website: www.eshanecodrive.com
Phone: +91 9668800108
Email: eshanecodrive@gmail.com

2. Information We Collect

We collect information that you voluntarily provide to us as well as certain information that is collected automatically when you use our website.

Personal Information

Depending on your interaction with us, we may collect:

Full Name
Company or Business Name
Email Address
Mobile Number
Billing Address
Shipping Address
GST Number (where applicable)
Order Details and Purchase History
Information submitted through enquiry forms, quotation requests, or customer support communications

Account Information

If you create an account on our website, we may collect and store:

Username
Encrypted Password
Saved Billing and Shipping Addresses
Order History
Account Preferences

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP Address
Browser Type and Version
Device Information
Operating System
Date and Time of Access
Pages Visited
Referring Website
Cookie Data
Website Usage Statistics

3. How We Use Your Information

The information we collect may be used for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Processing payments
Arranging shipping and delivery
Responding to enquiries and quotation requests
Providing customer support
Improving our website, products, and services
Sending order confirmations and delivery updates
Detecting fraud, preventing misuse, and maintaining website security
Complying with applicable legal, regulatory, and tax obligations
Sending promotional or marketing communications where you have chosen to receive them

4. Payment Processing

For online purchases, payments are processed through trusted third-party payment gateway providers.

Eshan Ecodrive Pvt. Ltd. does not store your complete credit card details, debit card details, CVV, UPI PIN, internet banking credentials, or similar sensitive payment information on its servers.

Payment transactions are handled directly by the respective payment service provider in accordance with their own privacy and security policies.

5. Customer Accounts

Customers may create an account to enjoy a faster and more convenient shopping experience, including:

Viewing order history
Tracking orders
Saving billing and shipping addresses
Managing account information

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Maintain user sessions
Remember shopping cart contents
Store user preferences
Improve website functionality
Analyse website traffic
Enhance user experience

You may disable cookies through your browser settings; however, doing so may affect certain features of the website.

7. Analytics

We may use analytics services, including Google Analytics or similar tools, to understand how visitors interact with our website. These services help us improve website performance and user experience.

The information collected may include browser type, device information, pages visited, session duration, and general geographic location. This information is used in an aggregated and non-personally identifiable form wherever possible.

8. Marketing Communications

If you subscribe to our newsletters or choose to receive promotional communications, we may send you updates regarding:

New Products
Company Announcements
Promotional Offers
Industry News
Events and Product Launches

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

9. Sharing of Information

We may disclose your information only when necessary to:

Payment Gateway Providers
Courier and Logistics Partners
Website Hosting and Cloud Service Providers
Technical Support and IT Service Providers
Government Authorities where required by applicable law
Professional Advisors such as auditors, accountants, and legal consultants

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

10. Data Security

We implement appropriate administrative, technical, and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

While we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Maintain customer accounts
Comply with legal and tax obligations
Resolve disputes
Enforce our legal agreements

When personal information is no longer required, it is securely deleted or anonymised in accordance with applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate or incomplete information
Update your information
Request deletion of your personal information where legally permissible
Withdraw consent where applicable
Raise concerns regarding the handling of your personal information

Requests may be submitted using the contact details provided below.

13. Third-Party Websites

Our website may contain links to third-party websites for your convenience. Eshan Ecodrive Pvt. Ltd. is not responsible for the content, privacy practices, or security policies of such external websites. We encourage users to review the privacy policies of those websites before providing any personal information.

14. Children’s Privacy

Our website and services are intended primarily for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective upon posting the revised Privacy Policy on this page along with the updated Effective Date.

We encourage users to review this Privacy Policy periodically to remain informed about how we protect their information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us: